Examining the Impact of Collaboration Technology Training
Support on Virtual Team Collaboration Effectiveness
by Wright, Sharon L., Ph.D., NOVA SOUTHEASTERN
UNIVERSITY, 2013, 183 pages; 3605561
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Abstract:
Businesses and governmental agencies are increasingly reliant on virtual
teams composed of team members in different location. However, such virtual
teams face all the interpersonal challenges inherent in working in a group,
plus additional challenges that are a consequence from communicating
through electronic methods. Numerous technological tools are available to
facilitate electronic communication, and some organizations provide
Collaborative Technology Skills Training (CTST) to virtual team members to
help them select and use these tools.
In this study, the researcher investigated whether CTST improves virtual
team effectiveness by quantifying relationships between CTST and five
components of team effectiveness: knowledge sharing, trust, cohesion,
performance, and satisfaction. The researcher designed a survey based on an
extensive literature review to allow respondents to quantify and describe
their virtual team experiences, including information on any CTST they
received and their perceptions of the five components of team
effectiveness. Prior to the main research study, a panel of experts used
the Delphi method to evaluate the survey, commenting on structure, content,
and applicability to the research questions. The researcher then evaluated
the temporal reliability and internal reliability of the survey. For the
research study, the researcher invited over 1000 members of virtual teams
to complete the online, self-report survey. Data were analyzed using MANOVA
to investigate and confirm that CTST significantly affected components of
team effectiveness. Results of this study can be used to improve CTST,
thereby increasing the effectiveness of virtual teams.
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