The aim of this
exploratory study was to identify the training needs of virtual team
members and consequently the role of the HR function in supporting them.
We investigated three main aspects: the needs, challenges and benefits
associated with the early stages of virtual team membership; the factors
likely to influence the effectiveness of virtual teams, with a specific
focus on training requirements; the role of the HR function in helping
virtual teams to develop the knowledge and skills they require to be
effective. Specifically, our research questions were: What are the
perceived needs, challenges and benefits experienced in the early stages
of virtual collaboration? What training needs are perceived by virtual
team members? How can the HR function contribute to making virtual teams
more effective? We adopted a qualitative approach based on a model
developed by Bal and Gundry, conducting interviews with five members of
virtual teams at Nielsen TAM Italy. We present the results and suggest
directions for future research.