Selected Success Factors of Virtual Teams: Literature Review and Suggestions for Future Research
PhD Student Justyna Szewc1
1Warsaw School of Economics
Citation Information: International Journal of Management and Economics. Volume 38, Issue 1, Pages 67–83, ISSN (Online) 2299-9701, DOI: 10.2478/ijme-2014-0015, October 2014
Publication History
- Published Online:
- 2014-10-17
Abstract
Theaim of this paper is to extend the knowledge about virtual teams and
above all to stress the differences between face-to-face and virtual
teams as well as to define its chosen success factors. This paper is
based on an extended literature review of virtual teams. The author
describes virtual teams, reasons for their implementation and four
factors that are prerequisites for team success.
The first finding
is that the successful introduction of a virtual team and its
management requires knowledge about the special characteristics of this
team and the effective handling of challenges. Second, the literature
review of virtual teams reveals a lack of research on the differences in
motivation between face-to-face and virtual teams. The originality of
the article is ensured by selection of the most important factors which,
according to the literature review, lead to the success of virtual
teams and by a description of areas that need to be explored in the
future.
- Antonakis
J., Atwater L., 2002, Leader distance: a review and a proposed theory,
Te Leadership Quarterly, No. 13 Bal J., Foster P., 2000, Managing the
virtual team and controlling efectiveness, International Journal of
Production Research, Vol. 38, No. 17 - Barkema H.G., 2002,
Management challenges in a new time, Academy of Management Journal, Vol.
45, No. 5 Bergiel J.B., Bergiel F.B, Balsmeier P.W., 2008, Nature of
virtual teams: a summary of their advantages and disadvantages,
Management Research News, Vol. 31, No. 2 - Bjorn P.,
Ngwenyama O., 2009, Virtual team collaboration: building shared meaning,
resolving breakdowns and creating translucence, Info Systems Journal,
No. 19 [Web of Science] - Borrelli G., Cable J., Higgs M., 1995, What makes teams work better, Team Performance Management, Vol. 1, Iss. 3
- Brenowitz
R. S., 2003, Jump-Starting High-Performance Teams, Handbook of Business
Strategy, Vol. 4, Iss. 1 Brown M. K., Huettner B., James-Tanny Ch.,
2007, Managing virtual teams, getting the most from wikis, blogs, and
other collaborative tools, Wordware Publishing, Inc., Texas Brzozowski
M., 2007, Organizacja wirtualna, PWE, Warszawa - Den Hartog
N. D., Belschak F.D., 2012, When does transformational leadership
enhance employee proactive behavior? Te role of autonomy and role
breadth self-efcacy, Journal of Applied Psychology, Vol. 97, No. 1
Duarte D.L., Snyder N.T., 2006, Mastering virtual teams: strategies,
tools and techniques that succeed, Jossey-Bass, A Willey Imprint - Engel
A., 2004, Anpassung und einsatz von messverahrenzuteamqualität und
motivation beivtuellen teams. Diplomarbeit, Technische Universität
Dresden, LehrstuhlfürArbeit-, Organizations- and Sozialpsychologie
Greenberg P.S., Greenberg Y.L. Antonucci, 2007, Creating and sustaining
trust in virtual teams, Business Horizons, No. 50 - Grifn
R.W., Moorhead G., 2012, Managing Organizational Behavior,
South-Western, Cengage Learning Hasler-Waters L., Napier W., 2002,
Building and supporting student team collaboration in the virtual
classroom, Te Quarterly Review of Distance Education, Vol. 3(3) - Hawkrigg
J., 2007, Virtual teams need human touch, Canadian HR Reporter, Vol.
20(5) Hejduk I. K., Grudzewski W. M., Sankowska A., Wańtuchowicz M.,
2008, Trust management in virtual environment, Taylor & Francis
Group - Hertel G., Kondradt U., Orlikowski B., 2004,
Managing distance by interdependence: goal setting, task
interdependence, and team-based rewards in virtual teams, European
Journal of Work and Organizational Psychology, No. 13(1) [CrossRef] - Hertel
G., Geister S., Konradt U., 2005, Managing virtual teams: A review of
current empirical research, Human Resource Management Review, No. 15 [CrossRef] - Hollenbeck
J.R., Beersma B., Schouten M. E., 2012, Beyond the types and
taxonomies: A dimensional scaling conceptualization for team
description, Academy of Management Review, Vol. 37, No. 1 Huang R.,
Kahai S., Jestice R., 2010, Te contingent efects of leadership on team
collaboration in virtual teams, Computers in Human Behavior, No. 26 - Hunsaker P. L., Hunsaker J. S., 2008, Virtual teams: a leader's guide, Team Performance Management, Vol. 14, No. 1–2
- Jarvenpaa
S.L., Shaw T.R., Staples S.D., 2004, Toward contextualized theories of
trust: the role of trust in global virtual teams, Information Research
System, Vol. 15, No. 3 - Kahai S., Fjermestad J., Zhang S.,
Avolio B., 2007, Leadership in virtual teams: Past, Present, and
Future, International Journal of E-Collaboration, Vol. 3, Iss. 1 - Kanawattanachi
P., Youngjin Y., 2002, Dynamic nature of trust in virtual teams,
Journal of Strategic Information Systems, No. 11 [CrossRef] - Kimble
Ch., 2011, Building efective virtual teams: how to overcome the
problems of trust and identity in virtual teams, Wiley Online Library
(wileyonlinelibrary.com) - Kirkman B.L., Rosen B., Gibson
C.B., Tesluk P.E., McPherson, S.O., 2002, Five challenges to virtual
team success: lessons from Sabre Inc., Academy of Management Executive,
Vol. 16, No. 3 Kożusznik B., 2002, Zachowania człowieka w organizacji,
PWE, Warszawa [CrossRef] - Kravitz
D.A., Martin Barbara, 1986, Ringelmann Rediscovered: Te Original
Article, Journal of Personality and Social Psychology, Vol. 50, No. 5 [CrossRef] - Kurda W., 2003, Zespół wirtualny - przyszłość czy codzienność, GMFP Management Focus, Iss. 9, www.gfmp. com.pl
- Leading virtual teams, Expert solutions to everyday challenges, 2010, Harvard Business Press, Boston, Massachusetts
- Malhotra A., Majchrzak A., Rosen B., 2007, Leading virtual teams, Academy of Management Perspectives, Vol. 21, Iss. 1 [CrossRef]
- Mancini D.J., 2010, Building organizational trust in virtual teams, Journal of Behavioral Studies in Business, Vol. 3
- Minkin
L.C.S., 2008, Implementing virtual teams. What are they? Why should you
use them –and how?, Armed Forces Controller, Spring - Morris J., Mountfort P., 1997, Te leader and the team, Managing Service Quality, Vol. 7, Iss. 6
- Natale
S.M., Libertella A.F., Edwards B., 1998, Team management: developing
concerns, Team Performance Management, Vol. 4, Iss. 8 - Nunamaker.
JR J.F., Reinig B.A., Briggs R.O., 2009, Principles for efective
virtual teamwork, Communication of the ACM, Vol. 52, No. 4 - Nydegger
R., Nydegger L., 2010, Challenges in managing virtual teams. Journal of
Business & Economics Research, Vol. 8, No. 3 - Parkinson M., 2002, Psychologia w biznesie. Praktyczny przewodnik dla menedżerów, ADS ocena i rozwój, Warszawa
- Peckham
M., 1996, Teams: wrong box, wrong time, Management Development Review,
Vol. 9 Iss. 4 Peters L.M., Manz Ch.C., 2007, Identifying antecedents of
virtual team collaboration, Team Performance Management, Vol. 13, No.
3–4 - Piccoli G., 2003, Trust and the unintended efects of behavior control in virtual teams, MIS Quarterly, Vol. 27, No. 2
- Prati
L. M., Douglas C., Ferris G. R., Ammeter A. P., Buckley M. R., 2003,
Emotional intelligence, leadership efectiveness, and team outcomes,
International Journal of Organizational Analysis, Vol. 11, Iss. 21 Prohl
R.A., 1997, Enhancing the efectiveness of cross-functional teams, Team
Performance Management, Vol. 3, Iss. 3 - Purvanova R. K.,
Bono J.E., 2009, Transformational leadership in context: face-to-face
and virtual teams, Te Leadership Quarterly, No. 20 [CrossRef] - Robb
D., 2002, Virtual Workplace. Te next generation of communications
technology takes teamwork to a new frontier, HR Magazine, Vol. 47, No.
6. - Stough S., Eom S., Buckenmyer J., 2000, Virtual
teaming: a strategy for moving your organization into the new
millennium, Industrial Management & Data Systems, Vol. 100(8) [CrossRef] - Schlenkrich
L., Upfold Ch., 2009, A guideline for virtual team managers: the key to
efective social interaction and communication, Te Electronic Journal
Information Systems Evaluation, Vol. 12, Iss. 1 Schuka O., 1998,
Teleworking, einfuehrung und anwendung einer dezentral organizierten
Arbeitsform, Schi-tag Ernst & Young Druck, Stuttgart - Sookman
C., 2004 Building your virtual team. Forging a consensus on the rules
of engagement will make your group more efective, Network World,
www.nwfusion.com, 6/21/04 - Trzcieliński S.,
Wypych-Żółkowska, 2008, Toward the Measure of Virtual Teams
Efectiveness, Human Factors and Ergonomics in Manufacturing, Vol. 18,
No. 5 - Ubell R., 2010, Virtual Team Learning, Development
and Learning in Organizations, Vol. 25(1) Wakefeld R.L., Leidner D.E.,
2008, A model of confict, leadership, and performance in virtual teams,
Information Systems Research, Vol. 19, No. 4 Warner M., Witzel M., 2005,
Zarządzanie organizacją wirtualną, Ofcyna Ekonomiczna, Kraków